Increase Productivity
Personal Call Manager (PCM) is a very handy TAPI-based telephony application from Nortel. Designed for use on the Windows operating systems, you can operate your telephone handset by click or drag&drop the mouse.
- Dial – The user can make a call using task tray or Calls menu, the toolbar, the Address Book or the Quick Dial list.
- Answer/Hold/Unhold – PCM notifies the user of an incoming call and the CLID (if the user subscribes to the service). The icon changes as the status of the call changes from active to held.
- Multiple Calls – PCM can control several calls at once, equal to the number of lines available on the BCM telephone. All calls display in the main window, but only one can be active at any given time (with exception of a conference call, when two calls are active at once). When a user answers a second call, the current call is automatically placed on hold.
- Conference – This type of call connects one user and two others on a single call. A minimum of two lines are required to appear on the BCM telephone. As with the BCM set, when a user places a conference call on hold from the PCM, a conference call placed on hold from PCM puts both of the callers on hold, enabling them only to speak with each other. Splitting a conference call (via the right mouse button) ends the conference, putting one caller on hold and keeping one caller active.
- Transfer – Transferring a call to another BCM telephone is as easy as the click of a mouse. An attendant can transfer a call “blind” (without talking to the recipient of the call prior to transfer), or “announced” (letting the caller know the name of the party whose call the attendant is transferring).
- Call Forward – The number to which the user’s telephone is forwarded appears on the Status Bar. Call forwarding the user’s telephone to an external telephone number is not supported when using PCM.
- Do Not Disturb (DND) – The telephone will not ring but the line indicator will flash. The dialog box, “You have a new call,” will still appear on the PC screen when the phone is on DND.
- Calling Line Identification (CLID) – If the user subscribes to CLID service, telephone numbers of incoming calls will display on his or her telephone set.
- Call Duration – Next to the active call icon, the telephone set displays a running count of how many minutes the call has been connected.
- Last Callers/Call Log – PCM keeps a call log of both inbound and outbound calls, showing who called/was called and the time the calls were received/made. This is a useful feature to identify callers who might not have left a voice message.
- Duplicate Contact Records – PCM notifies the user when he or she enters a duplicate contact record.
- One-step call release – If only one call is displayed on PCM and a user requests disconnect, the call will be disconnected without requesting the user to select the appropriate call.
- Printing capabilities – The call log, a single contact and the contents of a folder are all print-enabled.
- Open contact for incoming calls – A new option will be added to the Tools/Preferences menu to enable a contact record to automatically pop up when an incoming call is answered.
- Sort capability in Call Log – Users can sort both the incoming and outgoing call log by any of the fields (name, phone number, date and time or call duration)
